Stephanie Johnson
Senior Customer Success Manager - Strategic Accounts @Smartsheet
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WORK HISTORY
Senior Customer Success Manager - Strategic Accounts @Smartsheet
Drives Customer Success: Lead the end-to-end customer journey for enterprise accounts, from seamless onboarding to long-term value realization activities, including lunch and learns, impact surveys, solution success stories, and council of champions.• Acts as a Strategic Advisor: Serve as a Smartsheet expert, providing data-backed guidance and solutions to help customers achieve key business outcomes.• Builds Scalable Frameworks: Develop tools and best practices that enable customers to maximize their investment and product adoption.• Collaborates Across Teams: Partner with Sales, Product, and Support to provide critical customer feedback and drive strategic growth.
EDUCATION
Texas A&M University-Corpus Christi
Bachelor of Business Administration (B.B.A.), Marketing
Champions School of Real Estate
Texas Real Estate License, Real Estate
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Business Administration and Management, General
ABOUT STEPHANIE JOHNSON
Results-driven Customer Success Manager with 8+ years of experience in B2B SaaS, driving retention, adoption, and growth through strategic customer engagement. Passionate about maximizing customer value, enhancing satisfaction, and fostering long-term relationships. Scrum Master Certified, experienced in Agile environments, and skilled at collaborating cross-functionally to develop solutions, optimize processes, and scale success initiatives. Proven leadership as a mentor, employee resource group leader, and advocate for Diversity, Equity, Inclusion, and Belonging (DEIB).
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