Stephanie Jeffery
Managing Director | Head of Independent Risk Credit Operations and Collections Oversight at Citi | ex-Capital One, ex-Goldman Sachs
- Role
- Managing Director Credit Operations and Collections Oversight Senior Credit Officer at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Stephanie Jeffery
Throughout Stephanie’s career, she has held multi-disciplinary roles leading large departments and initiatives in nearly every part of retail lending from marketing and originations to servicing, collections and recoveries. Stephanie is regarded as a motivational leader who combines problem solving with passion to enable people to do the best work of their lives. Finding and executing on opportunities to improve customer experience, process efficiency, and employee well being - ultimately improving the bottom line - is where she thrives.In two decades of working in Consumer and Small Business Lending including credit card, unsecured loans, auto finance, home equity, mortgage, and lines of credit, Stephanie has developed deep experience in business analysis, strategy, risk management, operations, call centers, digital contact centers, vendor management, agency management, process reengineering, governance and controls, customer experience optimization, product management and leveraging technology to improve business operations and customer experience.
Experience
Managing Director Credit Operations and Collections Oversight Senior Credit Officer
Jan 2024 — Present · Dallas-Fort Worth, TX, US
Oversight and effective challenge responsibility within 2nd line of defense Independent Risk for all aspects of customer engagement in the credit cycle from Credit Initiation to Collections & Recoveries across retail lending portfolios. Examples of products in scope include credit card, personal loans, unsecured lines of credit, mortgage and home equity.
Education
University of Oklahoma
Bachelor of Business Administration (B.B.A.), Economics and MIS
1996 — 2000
SMU Cox School of Business
Master of Business Administration (M.B.A.), Marketing, Strategy & Entrepreneurship
2006 — 2008
Skills
- Analytics
- Business Analysis
- Coaching
- Analysis
- Process Improvement
- Finance
- Credit Risk
- Credit
- Management
- Team Building
- Business Process Improvement
- Financial Analysis
- Forecasting
- Cross-Functional Team Leadership
- Vendor Management
- Banking
- Call Centers
- Leadership
- Risk Management
- Call Center
- Operations Management
- Financial Services
- Portfolio Management
- Loans
- Strategy
- Analytical Skills
- Relationship Management
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