Stephanie Inzalaco

Director, Global on Demand Services @ePlus inc.

New York, NY, US

I oversee a professional services team at ePlus that delivers on Deployment Services, IT Asset Disposition Services & Call Center Services for our customers globally. Responsibilities include:• Developing and managing a team of 15+ Project Coordination & Engineering resources• Overseeing the Delivery of our Service Portfolio globally• Assistance with Presales, scoping & pricing out opportunities and presenting solutions to clients• Representing the On Demand team as the Senior Services person and supporting all escalations• Developing strong relationships & teams, both internally & with external customers, including the motivation & mentoring of all team members • Maximizing account growth, including identification of up-sell opportunities within existing account base.• Leading the creation of business processes and procedures. Including documentation and systems. • Driving best practices throughout the regional teams to ensure consistent, high quality and repeatable solutions• Tracking & forecasting financial targets, providing reports and submittals of financial data to support corporate actions• Evangelizing the Services offerings across the Regional teams, leveraging a consistent message and method for planning & delivery• Ensuring appropriate delivery bandwidth and skills are available to meet pipeline and backlog demand• Collaborating with Technology Leadership Councils to look at emerging tech that customers are looking at as next gen solutions for their business• Assisting with Marketing the Support Services business both internally & externally• Management of subcontractor relationships including building sub network • Assisting with project planning for complex, multi-site rollouts and multi-level programs • Proficient project planning skills using the following platforms: MS Suite, Smartsheet, Sharefile, SharePoint• Experience with Ticketing Systems: ServiceNow, ServiceWise and JIRA• EPlus Service Administrator for Smartsheet

Ramapo College of New Jersey

Bachelor of Business Administration (B.B.A.), Marketing Major/Accounting Minor

Windows On the World Wine School

Wine Steward/Sommelier