Stephanie H. N.

About Stephanie H. N.

Comcast Women’s Network ERG Communications Co-Lead Board Member2025 Comcast ERG Mentorship Program Events Committee At Comcast Business, my current role as a Customer Support Manager/Project Manager in Sales Operations revolves around spearheading and project managing strategic carrier initiatives and executing projects that enhance our service delivery. My expertise lies in Carrier Operations, where I\'ve established myself as a single point of contact for program management and operational support, ensuring seamless contract implementation and meticulous coordination of presales programs achieving objectives for the program team.Over a decade of experience in wireless telecommunications (19••••16) supporting enterprise and global accounts with over 10 years of tenure in a service management role supporting, service assurance, service delivery, service optimization, including partnership with sales in QBR reviews and acting as the single point of contact for customer escalations and issue resolution.Over five years of experience supporting Comcast Business products and various LOBs for both Service Delivery and operations projects from order receipt to installation including working with Construction, Market Development, Engineering, Provisioning, Test and Turn Up and Field Operations driving over 150 projects to successful turn up while consistently exceeding monthly install quotas.Experience supporting both Wholesale and Enterprise clients and projects billing millions in revenue with a history of recognition by Sales Partners for the unique ability to maintain a high service orientation while navigating projects and removing project roadblocks resulting in customer satisfaction and project/program success.Products/Services Supported:EVPLEDIEPLDIAOff-NetBGPVoice Product Support Customers Supported:West MarineAspen DentalParty CityTeva Pharmaceuticals Astra ZenecaDuPontNBCAmazonComcast Systems:Orion Planning Sessions Supporting CBHCSGSalesforceCCOMCenturyPramataInsightAEGISProficiency in Customer Relationship Management (CRM) and problem-solving are at the core of my competencies, developed through hands-on management of multi-site projects with cross-functional teams. The focus is on delivering results on time and within budget, which has been the hallmark of my tenure. My commitment is to customer-centric solutions that bolster account retention and satisfaction, backed by my ongoing dedication to professional development in project management.

Experience

1. Customer Support Manager, Product Sales Support and Analysis Specialist, 3

   Comcast Business

   Apr 2023 — Present · US

   Single Point of contact responsible for Carrier Operations strategic oversight and hands on Project Managment for Comcast Business Cell Backhaul large scale complex projects.Responsible to lead cross functional teams in the planning and execution of assigned Pre-Sales projects and program activity, successfully implementing and supporting all project aspects including project proposal support, scheduling, operational support, inventory, ordering, change management and program management plans Understands the scope of programs defined by business requirements and addresses daily operational issues, provide weekly/ monthly status updates on contract implementation and order request activity and escalate when necessary. Develop and maintain close working relationships with key external stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies ensuring key solutions are implemented and properly executed.Responsible for the review and development of requirements and working with appropriate teams regarding proposal and contract implementation requirements.Responsible for acting in a Sr. Level capacity providing senior level support and trainingEnsure the timely and accurate delivery of all weekly, monthly and quarterly contract deliverables.Nominated and selected as a participant in the 2024 Comcast ERG Mentorship and Capstone Program. Character reference for the program provided by Project Management Director level.

Education

• Rutgers Bootcamps

  Project Management

  2023

• West Chester University of Pennsylvania

  Bachelor's Degree, Communications

• University of Phoenix

  Master's degree, Project Management

  2020

Skills

• Time Management
• Customer Relationship Management (Crm)
• Business Analysis
• Strategic Partnerships
• Communication
• Decision-Making
• Virtualization
• Account Management
• Wireless Technologies
• Customer Support
• Teamwork
• Ios
• Sales Operations
• Customer Retention
• Customer Engagement
• Customer Service
• Sales
• Mobile Device Management
• Optimization
• Customer Satisfaction
• Call Centers
• Mobile Devices
• Windows Server
• Sales Process
• Process Excellence
• Management
• Business Strategy
• Software Deployment
• Project Management
• Network Administration
• Customer Experience
• Operational Excellence
• Leadership
• Windows
• Business Process Improvement
• Computer Networking
• Android
• Telecommunications