Stephanie Hitchcock

WORK HISTORY

SKILLS

ABOUT STEPHANIE HITCHCOCK

An influential Senior Manager with international experience and a sustained record of success in the IT Service Management arena. Extensive technology background in diverse industries, managing technical, strategic and resource change across all levels of those companies. An empathic leader and articulate communicator with advanced organisational skills and a high level of emotional intelligence. Technical understanding and creative problem solving skills allow management of projects utilizing matrix teams. Logical and confident with a keen interest in ensuring the team delivers against goals in a collaborative manner. Demonstrates strong decision making skills with a passion for service and quality together with an understanding of people and cultures across the globe.Key Skills - Strategic Planning & Leadership: Focuses on developing strategies that invest in sustainable business success. Presents sound business cases supported with strong evidence. Communicates clearly to teams, ensuring everyone is motivated to achieve and deliver. Operational Management & Change: Organises business resources and processes so that all are working towards common goals. Controls Change to ensure delivery of anticipated results with minimal impact.People: Firm believer in participative style of engagement to encourage ideas and good decision making at all levels. Helps identify development needs and addresses through planned training supported with mentoring and coaching.Communication: Positive, informative, and inclusive communication style. Influences internal and external stakeholders by considering other viewpoints and drivers when deciding most appropriate communication method and content.Delivery: Agile change delivery of process, engineering, infrastructure, and organisational change. Service design and delivery from requirement to maintenance with high value and managed risk at the core.