Stephanie Grgurich
Vice President Operations at Holman | Digital Transformation | Change Management | Contact Center Operations | CX | Customer Centricity & eCommerce
- Role
- Vice President Service Operations at Holman
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Stephanie Grgurich
15+ years of senior leadership experience in multi-billion dollar and Fortune 500 enterprises. Management of best-in-class omnichannel delivery across Contact Center Operations, Customer Experience/Centricity, and Digital Experience. Leadership of teams of 1500+ with U.S-based and global contact/call centers. Reputation for turning around and transforming business operations, achieving significant gains on NPS, CX performance metrics, and business growth/satisfaction goals.Accomplished leader with extensive experience evolving operations and teams through people, process, and tools. Effective at leveraging data to drive customer-focused decisions that enhance experience, positively impact business performance, and deliver on business objectives spanning NPS, revenue targets, and efficiency.EXECUTIVE LEADERSHIPEffective at mobilizing, inspiring, and promoting collaboration across teams, outpacing business objectives, and steering robust programs that achieve best-in-class omni-channel customer experience across Digital, B2B/Clinical/Customer Contact Center Operations, and Customer Experience/Centricity. DRIVER OF CHANGE & ADVANCEMENTProfound commitment to driving organizational transformation, possessing a demonstrated history in change management. Strengths encompass leading cross-functional teams and facilitating strategic alignment among leadership to drive operations optimization, advance new product launches and product delivery, and synergize to achieve strong customer retention, satisfaction, and increased sales adoption.CORE COMPETENCIESOperations Strategy & Execution | Business Transformation | Change ManagementOperations Optimization | B2B/B2C Global Contact Center Operations/Call CentersCustomer Experience (CX)| Customer Centricity / eCommerce | Digital ExperienceOmni-Channel Delivery Models | Cross-Functional Leadership | Process Improvement
Experience
Vice President Service Operations
Jul 2024 — Present · Mt. Laurel, NJ, US
Education
University of Minnesota Duluth
Bachelor of Arts (B.A.), Business/Corporate Communications
Minnesota School of Business
Master of Business Administration (M.B.A.), Business Administration and Management, General
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