Stephanie Felker

About Stephanie Felker

Strategic and results-driven Marketing Director with 10+ years of experience building and elevating brands through omni-channel marketing, strategic planning, and consumer-centric campaigns. Proven success in leading high-performing teams, managing multimillion-dollar budgets, and driving measurable brand growth across national and international markets. Expertise in brand positioning, integrated marketing planning, and agency collaboration to deliver awareness, engagement, and sales.Clients I have worked with include, but not limited to The Save Mart Companies, Albertsons, Safeway, Smart & Final, ACME, Sport Clips, American Heart Association, Tractor Supply, Northern Tool, Sportsman’s Guide and Family Dollar.

Experience

1. Client Services Director

   Quad

   Sep 2023 — Present

   Serve as senior strategic lead for a $10M+ flagship enterprise client (The Save Mart Companies), guiding integrated marketing strategy, client services delivery, and long-term operational alignment- Lead end-to-end client services engagements, overseeing marketing operations across digital, social, web, print, signage, production, paid media, and broadcast- Conduct discovery and current-state assessments to identify gaps, inefficiencies, and opportunities; translate findings into actionable marketing strategies and future-state operating models- Partner with internal Sales, Creative, Analytics, Media, Production and Operations teams to design and deliver integrated solutions aligned with client business goals- Oversee 30+ cross-functional resources, ensuring scope, quality, timelines, and performance expectations are met across concurrent initiatives- Own account P&L, forecasting, and budget management; improved EBITDA by 80% through operational optimization, resource alignment and financial discipline- Build trusted relationships with senior and executive client stakeholders, delivering strategic recommendations, performance insights and roadmap guidance- Champion service innovation and continuous improvement, introducing new integrated offerings and delivery approaches that enhance scalability and marketing effectiveness- Mentor and develop 10 direct reports, fostering a culture of strategic thinking, accountability and collaborative problem-solving.

Education

• Indiana Wesleyan University

  Bachelor's Degree

• Coursera

  Graphic Design

Skills

• Microsoft Office
• Business Administration
• Training
• Social Networking
• Management
• Team Building
• Entrepreneurship
• Adobe Creative Suite
• Customer Service
• Strategic Planning
• Coaching
• Apple Products
• Social Media
• Powerpoint
• Microsoft Excel
• Marketing
• Public Speaking
• Event Planning
• Leadership
• Microsoft Powerpoint
• Start-Ups