Stephanie English
Manager, Business Process Support Services @Virginia's Community College System
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WORK HISTORY
Manager, Business Process Support Services @Virginia's Community College System
Team Management: Directly manage and support a team of Business Systems Analysts. This involves providing guidance, mentorship, and resources to ensure the team meets its objectives effectively. Foster a collaborative and high-performance work environment.PeopleSoft ERP Systems Management: Collaborate with IT staff to ensure PeopleSoft ERPs are running smoothly, addressing any issues promptly, and implementing enhancements or updates as necessary to meet the evolving needs of the organization.Salesforce Implementation Project Leadership: Lead the Salesforce implementation project from inception to completion. This involves defining project scope, objectives, and timelines, as well as coordinating with stakeholders across departments to gather requirements and ensure alignment with business goals.Integration Oversight: Oversee the integration work related to the Salesforce implementation project. Coordinate with internal and external stakeholders, such as software developers and third-party vendors, to ensure seamless integration between Salesforce and existing systems, including PeopleSoft ERP systems.Project Planning and Execution: Assist in project planning for both the Salesforce implementation and integration efforts. Monitor progress, identify potential risks or obstacles, and take proactive measures to mitigate them to ensure project success within established timelines and budgets.Stakeholder Communication: Maintain open and transparent communication channels with key stakeholders, including project leads, end-users, and executive leadership. Provide regular updates on project status, milestones achieved, and any issues or concerns that may arise.Quality Assurance and Testing: Ensure thorough testing of both the Salesforce implementation and integration solutions to guarantee functionality, performance, and data accuracy. Training and Support: Develop and deliver training programs for end-users to ensure smooth adoption of the new Salesforce system.
EDUCATION
Trailhead by Salesforce
Ranger
Southern New Hampshire University
Bachelor of Science - BS, Business Administration, Management and Operations
Patrick Henry High School
Advanced Studies Diploma
ABOUT STEPHANIE ENGLISH
Business Process Support Services Manager with a strong focus on driving organizational…
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