Stephanie Presley
- Role
- Director of Project Management Office Customer Success at Timeforge Labor
- Location
- Roanoke, TX, US
- LinkedIn followers
- 500 followers
About Stephanie Presley
Safety isn\'t expensive, it\'s priceless.\" — Jerry Smith With over 12 years of…
Experience
Director of Project Management Office Customer Success
May 2023 — Present · Dallas-Fort Worth, TX, US
Results-driven operations / project coordinator supporting enterprise SaaS implementations, customer onboarding, and internal cross-functional alignment for a leading workforce management software provider for hospitals, emergency clinics, and retailers. Manage a $2M budget. • Coordinated complex implementation schedules for mid-market and enterprise clients, ensuring alignment across customer success, support, and technical teams for complex HR and operations projects.• Led end-to-end onboarding processes for new customers, partners, and internal hires, reducing time-to-value and increasing stakeholder satisfaction.• Managed cross-functional project workflows, utilizing tools such as FreshDesk, JIRA, PipeDrive, and Google Workspace to drive accountability, visibility, and timely execution.• Acted as a central liaison between product, sales, engineering, and customer success, ensuring follow-ups, tasks, and deliverables were completed efficiently.• Developed and maintained scalable project documentation and SOPs to support rapid growth and onboarding consistency.• Supported ongoing customer lifecycle initiatives, including proactive outreach and feedback loops, resulting in improved NPS and customer retention.• Facilitated scheduling and logistics for key partner meetings, support escalations, and internal team coordination.
Education
Texas Tech University
Bachelor of Science in Microbiology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.