Stephanie Dewald
Transformational Contact Center Executive | AI + People = Next-Level Performance
- Role
- Vice President, Sales & Service Contact Centers at Cox Communications
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Stephanie Dewald
Embracing AI. Inspiring Teams. Delivering ResultsExecutive leader, currently serving as Vice President of Sales & Service Contact Centers. I lead Contact Center professionals across multiple Centers of Excellence, driving results and transformation at scale.What I Do Best: • AI + CX: Leveraging AI and analytics to empower agents, inform digital self service, and elevate customer experience. • Transformation: Leading enterprise initiatives like ONE Team – Our New Era to unify sales, service, and retention. • People-First Leadership: Building high-performing teams, mentoring future leaders, and creating cultures of recognition and growth. Award-winning executive (Fearless Leadership, Empow[HER])| MBA graduate | Champion of innovation, inclusion, and impact. Passionate about: AI at scale, customer experience transformation, and lifting people to achieve greatness.
Experience
Vice President, Sales & Service Contact Centers
Dec 2024 — Present · US
Education
Capella University
Bachelor's degree, Business Management and Leadership
2018 — 2019
Capella University
Master of Business Administration - MBA, Business Administration and Management, General
2019
Skills
- Call Centers
- Business Development
- Account Management
- Leadership Development
- Contact Centers
- Wireless
- Broadband
- Retail Sales
- Coaching
- Salesforce.com
- Cross-Functional Team Leadership
- Strategy
- E-Commerce
- Telecommunications
- Program Management
- Networking
- Management
- Team Building
- Process Improvement
- Direct Sales
- Strategic Partnerships
- Cloud Computing
- Leadership
- Sales Operations
- Customer Retention
- Customer Service
- Outsourcing
- Team Leadership
- Mobile Devices
- Customer Experience
- New Market Growth
- Sales
- Lead Generation
- Vendor Management
- Call Center
- Strategic Planning
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