Stephanie Riberio

About Stephanie Riberio

Experienced Producer, Project Manager, Operations Officer, and Director Of Client…

Experience

1. Global Social Operations

   Amazon Music

   Oct 2022 — Present

   Direct global operational strategy for Amazon Music’s social media ecosystem, connecting Creative, Brand, Paid, Finance, and Security teams across global regions.Develop and scale systems and workflows that support global campaigns, cultural moments, and live events — building consistency, visibility, and cross-functional accountability.Partner with Finance and Procurement to streamline budget visibility and forecasting; identified underutilized budgets, fixed tool-based discrepancies, and strengthened end-of-year financial accuracy.Spearhead security and governance initiatives across Sprinklr, Bitwarden, Island, and Box — implementing 2FA globally, leading third-party security reviews, and ensuring password and access health.Own the global social media security protocol, managing access, auditing vendors, and escalating incidents in collaboration with Security and regional teams.Collaborate with Sprinklr on system migrations, service-hour audits, and the launch of a ticketing workflow that reduced overages by 15% and improved transparency across all global requests.Partner with Creative Studio and Paid Social to standardize campaign and cultural processes, improving turnaround time and coordination between internal and agency teams.Build and maintain Monday.com dashboards for social capacity, financial tracking, and project visibility; led migration from Asana and trained agencies globally.Establish quarterly QBR newsletter and communications cadence for the US Social team, integrating brand and operational updates for leadership.Oversee resourcing and contingent workforce operations including onboarding/offboarding, and global access management.

Education

• College of the Holy Cross

  Bachelor of Arts - BA

• Boston University

  M.S.