Stephanie Cooper

About Stephanie Cooper

I bring a “patient-as-consumer” mindset shaped in the private sector, where volume is earned, not assigned, and with a passion to apply that discipline to hospital and health-system environments focused on access, efficiency, and superior patient experience. Senior Healthcare Operations & Strategy Leader with 15+ years of experience scaling multi-site medical organizations, driving double-digit growth, and building the operational, financial, and cultural infrastructure that enables performance at scale. Proven record of transforming under-optimized environments into data-driven, efficient, compliant, and high-performing systems aligned to quality, patient experience, and growth strategy.Over my career, I helped drive two organizations through significant expansion without system-fed demand - scaling from 2→10 surgeons, 7→67 employees, and 1→3 locations, while increasing revenue from $11.2M → $19.9M and improving gross profit by 37%. I accomplished this by designing KPI frameworks, rebuilding EMR and CRM architectures, leading business case development, and executing process improvement and change management initiatives across clinical, administrative, and leadership teams.Selected Achievements• Delivered 21% YOY revenue growth and 56% expansion in primary profit center through strategic planning and operational redesign• Reduced onboarding time by 50% through training system standardization and competency-based Learning & Development programs• Rebuilt EMR infrastructure (250+ templates), cutting documentation time and errors system-wide• Launched KPI and performance review systems linking operational execution to financial and cultural outcomes• Led multi-site expansion, new service line development, and capital project execution from concept → go-live• Built referral networks and brand positioning strategies, increasing patient volume and market share in competitive elective careLeadership & Focus AreasHealthcare Operations | Strategic Planning | Business Development | Multi-Site Integration | Patient Flow & Throughput | KPI & Analytics | Change Management | Growth Strategy | Process Improvement | Budget Oversight | Regulatory Compliance / HIPAA)| Culture & Talent Development | Technology Enablement (EMR / CRM / AI-adjacent tools)

Experience

1. Chief Operating Officer

   Colorado Plastic Surgery Center

   Oct 2023 — Present · CO, US

   Achieved three of the highest surgery sales months in its nearly 20-year history, increased overall revenue YOY by 21%, and main profit center by 56%. Led a complete revamp of the EMR system, building and redesigning 250+ documentation templates, optimizing scheduling templates, appointment types, intake forms, reminders, billing/quoting processes, email templates, and task management. Improved operational efficiency across departments by streamlining workflows, reducing documentation time, and minimizing scheduling complexities. Developed comprehensive training manuals in collaboration with cross-departmental teams, streamlining onboarding and reducing training time by 50% for three departments. Established a KPI framework and goal-setting process to align leadership initiatives with business strategy, driving focus, accountability, and measurable success. Led the development of SOPs for the medical clinic, surgery center, minor procedures provider, and aesthetics providers, incorporating delegation protocols in compliance with Colorado\'s Rule 800 to ensure regulatory adherence and operational efficiency. Evaluated existing technologies, eliminating obsolete and redundant systems. Consolidated patient communications and medical information into a single source of truth, enhancing accessibility and efficiency for the entire team, while saving money. Implemented quarterly goal-setting and performance tracking, including evaluations and employee engagement surveys, to align team members with business strategy, enhance accountability, and foster a positive workplace culture. Revamped marketing department and efforts with the launch of a new website, creating and implementing a tracking system for key metrics to analyze performance and drive data-informed strategic decisions. Implemented a streamlined review process resulting in 95 5-star reviews in one year with no ratings below 5 stars.

Education

• Texas Woman's University

  Master of Healthcare Administration - MHA, Health/Health Care Administration/Management

• University of Texas at Tyler

  Bachelor of Science - BS, Psychology with Pre-Med Emphasis

• Texas Woman's University

  Master of Business Administration - MBA, Business Administration