Stephanie Calungcaguin
Healthcare Strategy Leader | CX & Operations Transformation | Process Optimization Expert
- Role
- Senior Process Manager, Clinical Operations at CVS Health
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Stephanie Calungcaguin
Visionary healthcare leader with over 14 years of success driving enterprise-wide customer strategy, transforming member experience, and advancing operational excellence. Proven record leading high-impact CX programs, integrating VOC across complex ecosystems, and designing scalable, data-driven solutions. Adept at aligning cross-functional teams, engaging C-suite stakeholders, and delivering measurable results across satisfaction, retention, and revenue. Recognized for thought leadership in regulated environments and commitment to human-centered design. Ready to drive enterprise transformation and elevate member-centric strategy at the executive level.
Experience
Senior Process Manager, Clinical Operations
Aug 2021 — Present · New Lenox, IL, US
Lead enterprise operations and transformation programs impacting clinical, government, and member-facing functions. Drive strategic initiatives that integrate compliance, provider engagement, and performance outcomes.• Spearheaded cross-functional strategy to align Clinical and Government Operations, yielding $1.5M+ in cost savings and elevating service quality.• Designed and deployed real-time performance dashboards, cutting attrition by 10% and accelerating readiness for new hires.• Oversaw strategic billing and compliance operations, ensuring regulatory integrity and contributing to $60M+ in annual revenue.• Reduced performance guarantee penalties by $140K annually through risk mitigation and proactive compliance.• Led Salesforce migration and enterprise reporting modernization, enhancing visibility and decision-making across business units.
Education
Lincoln Way-East High School
High School Diploma
2004 — 2008
Lewis University
Master of Business Administration (MBA)
2015 — 2018
Joliet Junior College
Certified Nursing Assistant, Prerequisites
2008 — 2011
Trinity Christian College
Bachelor of Science (B.S.), Business
2013 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.