Stephanie A. Wilson

Experience

1. Senior Professional Services Consultant

   Wrike

   Feb 2024 — Present · Albuquerque, NM, US

   Engagement Management: Leading multi-consultant teams on large-scale customer rollouts. Coordinating timely and efficient deployment of Wrike with technical and standard consultants and other tools within the client’s tech stack. Identifying opportunities for junior consultants and technical consultants to seamlessly engage with clients, leaning into the strengths and capabilities of each team member for the strongest deployment outcomes.• Deployment Consultant: Leading customer engagements and participating in larger customer rollouts. Drivingend-to-end customer onboarding, including the Discovery, Design, Configuration, AI Implementation, Rollout, and Adoption Monitoring for these engagements. Managing the completion of customer engagements while achieving critical success metrics. Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams.• Pre-Sales Support and Custom Scoping: Leading the Professional Services Value Sell Program and working withprospective clients to build custom scopes of work to deliver the value of Wrike.• Project Management and Customer Relationship Management: Supervising and maintaining implementationschedules and accurate client records using Wrike, Salesforce, and AI.• Product Feedback Advocate and Collaborator: Advocating for the customer and assisting in the prioritization ofproduct features. Collaborating with Product team and other partners to identify short-term solutions to issues/requests and influence Citrix product roadmap.• Peer Coaching and Supervision: Onboarding junior members of the team. Supervising junior consultants on client developments to foster their development in a controlled environment that benefits the client and theconsultant.• Best Practices Leadership and Documentation: Developing, documenting, and training Professional Services team on best practices for configuration and engagement management.

Education

• The University of New Mexico

  Bachelor of Arts (B.A.), Art History, Criticism and Conservation

  2009 — 2013

• The University of New Mexico - Robert O. Anderson School of Management

  Master of Business Administration (M.B.A.), International Business

  2012 — 2014

Skills

• Writing
• Editing
• Microsoft Word
• Research
• Mac
• Governance
• Event Management
• Proofreading
• Raiser's Edge
• Customer Service
• Strategic Planning
• Social Media
• Consulting
• Volunteer Management
• Dependable Team Player
• Compliance
• Social Networking
• Time Management
• Teamwork
• Networking
• Program Development
• Project Management
• Environmental Awareness
• Leadership
• Microsoft Office
• Marketing
• Microsoft Excel
• Powerpoint
• Constant Contact
• Knowledge Management
• Negotiation
• Market Analysis
• Nonprofits
• Event Planning