Stephanie Barrios
- Role
- Product Pm at Meta
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Stephanie Barrios
I\'m passionate about making a tangible impact in every area I engage with. My approach…
Experience
Product Pm
Jul 2022 — Present
Enhanced product roadmap by influencing Product teams through publishing multiple analyses such as a comparative analysis on streaming platforms, a deep dive on video clipping gaps, a comparative analysis on the way we present insights to creators vs our competitors, and more. • Led the deprecation of our Gaming support triaging service to enable creators to submit tickets directly to the teams that have the tools to help them, resulting in higher partner satisfaction. • Created escalation processes with SLA guidelines in partnership with Product & Engineering to ensure escalation rates were < 5% while doubling our volume from the deprecation. • Led our support documentation audit which effectively reduced our repository by 50% while keeping resolution rates over 95%. • Mitigated revenue loss due to reduced watch hours by working on consolidating feedback channels & providing an in-app support entry point for users with issues going Live.
Education
University of Florida
Bachelor’s Degree, Economics
Udacity
Data Analyst Nanodegree, Data Analysis
2018 — 2019
Skills
- Bootstrap
- Microsoft Powerpoint
- Blogging
- Snl
- Sketch
- Social Media Marketing
- Html and Css
- Microsoft Word
- Financial Analysis
- Graphic Design
- Sql
- Pivot Tables
- Microsoft Excel
- Teamwork
- Microsoft Office
- Leadership
- Vlookup
- Marketing Communications
- Online Marketing
- Public Speaking
- Credit Analysis
- Data Analysis
- Hootsuite
- Social Media Blogging
- Stata
- Social Networking
- Basic Python
- People Skills
- Communication
- Data Visualization
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