Stephanie Altschafl

About Stephanie Altschafl

2026 Wow Award Winner & 2026 Power of Gallagher Team award winner2025 Yoda Award Winner & 2025 Edison Award Winner2024 & 2025 Wow Award Winner2022 Client Services Edison Award Nominee2021 Client Services Rainmaker Award Recipient2021 Client Services Edison Award Winner and 2021 Wow Award NomineeAs the Assoc. Vice President of Workers Compensation Claims at Diamond Insurance, I was responsible for overseeing the claim operations in fourteen state jurisdictions. I have vast experience and success in reduction of liabilities, reduction in excess capital for future risks, improvement in workflow efficiencies and cost containment programs with demonstrated savings of 20-46% year over year. I enjoy analytics. It allows me to be a significant contributor to a client\'s program in a different way. I enjoy collaborating and seeing trends emerge from the data and applying that to real solutions. I enjoy digging in to really understand a client program and the unique variables that are so important.Developed Best Practices for the claim department which improved workflow, reduced caseloads, improved overall claim management, improved reserve accuracy, and resulted in more clean full and final settlements. Quantifiable successes in cost reductions while maintaining the highest quality and accuracy in claims management. Strong leadership, analytical skills and project management. I previously held senior claims positions at Wausau Insurance, Hawkeye-Security Insurance (both divisions of Liberty Mutual Insurance) and Zurich Insurance. In 2004, I was recognized as one of the “Top 10%” of all employees in the Hawkeye-Security organization and was nominated for a Chairman’s Award within Liberty Mutual Insurance. In my thesis research in the area of corporate wellness and health education, I performed quantitative research in collaboration with Aurora Health Care, which is an organization of over employees. The statistical analysis done in my research was used by Aurora Health Care in their development and implementation of wellness programs. I am a graduate of Carroll University where I earned a Masters degree in education.Specialties: closing, contract management, focus, legal, philosophy, quality, settlements, spreadsheets,

Experience

1. Director of Client Services

   Gallagher Bassett

   Jan 2017 — Present

   Serving as the single point of contact for clients, has a thorough understanding of both client operations and GB operations to influence and advocate change if necessary. Through significant knowledge of all GB products, services and system capabilities, as well as a substantial knowledge of risk management, is able to serve as an extension of client’s risk management department, using data analytics to identify trends within a client’s program and suggest and recommend program enhancements for a positive impact to the client. Responsible for retention of existing clients, client satisfaction, revenue growth, program management of large programs requiring dedicated staff and complex service models. Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs. Assists clients with interpretation of data analytics specific to their program. I enjoy the analytic aspect of my role. It allows me to be a significant contributor to a client\'s program. I enjoy collaborating and seeing trends emerge from the data and applying that to real solutions. I enjoy digging in to really understand a client program and the unique variables that are so important.Performs client renewal, contract revision, and Service Instruction updates for complex programs. Resolves all major client service issues. Identifies and solicits cross-selling opportunities. Coordinates client invoicing and accounts receivable. Develops, recommends and implements short and long-range objectives consistent with client\'s business goals, guidelines and programs. Provides oversight and guidance to all internal parties associated with assigned programs with direct and indirect reporting lines; ensures complete program coordination and successful execution. Extensive expertise of operational service delivery management focused on service quality, people, process and technology.

Education

• Carroll University

  Master's Degree, Public Health Education and Promotion

• University of Wisconsin-Milwaukee

  BA, Psychology

Skills

• Settlements
• Contract Management
• Insurance
• Leadership
• Customer Service
• Claims Management
• Management
• Program Management
• Commercial Insurance
• Health Insurance
• Employee Benefits
• Liability
• Net Promoter Score
• Casualty Insurance
• Workers Compensation
• Property & Casualty Insurance
• Spreadsheets
• Litigation Management
• Project Management
• Legal Liability
• General Insurance
• Casualty
• Settlement
• Claim