Stephanie Wood

Learning Platform Consultant @Accipio

Glasgow, GB

Client Retention: Improve processes and establish industry leading retention rates. Check in with clients throughout their lifetime, capture feedback and action change.Development Task Scoping, Testing and QA: Initiate the development life cycle, understand, guide andgovern client and internal development briefs, ensure the build meets that brief, and ensure the client ishappy with the outcome.Client support: Be the first point of contact for existing clients, supporting and assist clients throughoutthe lifecycle of their projects. Work to refine and improve support systems and processes.Quality: Reinforce standards for the support team. Assist with Support QA across upgrade and deployment processes.Implementation: Aid with implementation and ensure a smooth transition to support.