Stephanie Young

About Stephanie Young

At the helm of Saatva\'s Customer Communications, my strategic oversight has been key in managing a team of over 200+ representatives and pioneering integrations on the Zendesk platform. Our efforts have significantly contributed to the company\'s success, managing communications for a business with revenues exceeding 400 million dollars.With expertise in CX and an eye for strategic planning, my commitment to excellence propels the continuous improvement of customer service quality, ensuring every interaction aligns with Saatva\'s high standards for luxury sleep products.

Experience

1. Director of Cx Platforms

   Saatva

   Jul 2025 — Present

   Defining the overall vision and strategy for customer experience platforms, aligning them with business goals and customer needs.Overseeing the development, implementation, and maintenance of CX platforms, including CRM systems, contact center software, and digital channels.Identifying opportunities to enhance the customer experience through platform innovation, automation, and the adoption of new technologies like AI and machine learning.Establishing KPIs and metrics to track the effectiveness of CX platforms and drive continuous improvement.Working closely with other departments, such as marketing, sales, and product development, to ensure a seamless and integrated customer experience.

Education

• University of Stirling

  Journalism, British Media

  2006 — 2007

• Hunter College

  Bachelor’s Degree, Communication and Media Studies

  2002 — 2007