Stephanie Vordemberge
Customer Service Supervisor @Hubbell Incorporated
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WORK HISTORY
Customer Service Supervisor @Hubbell Incorporated
Pickering, ON, CA
As Customer Service Supervisor at Hubbell Incorporated, I lead a dynamic customer service team within a company recognized for powering critical infrastructure across the globe. My focus is on elevating the customer experience through team development, operational excellence, and cross-functional collaboration.Key Responsibilities & Achievements:Define and execute the future direction of our service operations to meet evolving customer expectations.Train, mentor, and coach team members on best-in-class service skills tailored to our customer base.Monitor team performance across key metrics to drive continuous improvement and service excellence.Manage high-visibility or complex service issues, serving as the point of escalation and liaison to other departments.Partner with Marketing, Technical Service, and Pricing teams to streamline and enhance service processes.Support and guide improvements in our information and telecommunications systems to optimize service delivery.Prepare and present insights, reports, and future-focused plans to senior leadership to support strategic initiatives.Skills Applied:Leadership & Team DevelopmentPerformance Management & KPI TrackingStrategic Planning & Cross-Functional CollaborationProblem Solving & Conflict ResolutionProject ManagementMicrosoft Office SuiteCustomer-Centric CommunicationBilingual Support About Hubbell:Hubbell Incorporated is a global leader in electrical and utility solutions. With a heritage of innovation since we enable grid modernization, electrification, and sustainable infrastructure through two core segments—Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES).
EDUCATION
Florida International University
Sociology
SKILLS
ABOUT STEPHANIE VORDEMBERGE
Operational Excellence ~ Strategy Development & Implementation ~ Service Enhancement CAREER HIGHLIGHTS AND CORE COMPETENCIES Service Operations Manager with over 15 years of experience leading cross-country customer support teams in a complex environment while managing high-revenue and strategic accounts. Champions operational efficiencies and process improvement initiatives to achieve high-quality standards to enhance financial performance and elevate customer satisfaction. Recognized as a top performer who drives a culture of excellence, builds strategic partnerships and collaborates with various departments to achieve customer targets.**Enterprise Customer Enhancement & Collaborative & Inclusion Leadership: Project Management | Business Case Development | Risk Assessment | Stakeholder Development | Continuous Improvement Initiatives | Data Analysis | Cost Reductions & Efficiencies | KPI Management | Process Development. & Optimization | Planning & Resource Allocation | Change Management | Escalation Management & Resolution | Team Leadership & Talent Development **Technical Skills: Salesforce, SAP, JIRS (Project Management) and Advanced Excel.
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