Stephanie Viso

About Stephanie Viso

Skills-Clear, concise and effective verbal and written communicator-Excellent…

Experience

1. Field Customer Service Representative, Northwest (Id, Mt, and Ut)

   CHEP

   Feb 2020 — Present

   Field Customer Service Representatives work to maximize the customer experience for assigned customers in the ID, MT, and UT region. Visiting customers to provide service for all aspects of CHEP Products and Services, while ensuring strategic alignment with CHEP commercial functions. Working with plant-level contacts to understand value drivers behind their supply chain, maintaining a focus on delivering customer value through timely service and solutions, as well as identifying growth opportunities for CHEP. Works collaboratively with other CHEP stakeholders to develop and implement customer-specific supply chain savings initiatives to support customer strategic goals, providing YOY quantifiable improvement in assigned territory. Leverages customer relationships to identify other CHEP value-add opportunities within customer supply chain, working cross-functionally to allow for dissemination and realization of opportunities. Manages customer relationships in a way that mitigates potential issues as they arise, ensuring they are addressed in a timely manner. Supporting all Sales Managers and/or Strategic/Retail and Manufacturing Customer Service Analyst as they manage account health at the affiliation level, including support of the annual CHEP audit process, as necessary. Responsible for developing and supporting development of unique customer-centric control plans for each customer location to ensure that customer loyalty drivers and lifecycle touch-points are resolved in a timely manner. Maintains cross-functional relationships to ensure the delivery of a consistent message on the CHEP customer value program and service offerings. Works directly with other Sales/Customer Operations teams to ensure best practices are shared and deployed. Works with Operations and Logistics to reduce product and service failures within their account base and to develop and deploy CPU and cube utilization opportunities.

Education

• Florida State University - College of Business

  B.S.

  2008 — 2010