Stephanie Thompson
Regional Director, Client Experience @FlightSafety International
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WORK HISTORY
Regional Director, Client Experience @FlightSafety International
Mission Statement:Our mission is to ensure that all Customer Support Teammates have access to a regionalized support structure for any assistance they may need. Our team will provide standardization, communication, guidance, mentorship and training on a continual basis as well as assist with the implementation of any new applications and/or systems, QMS processes and corporate initiatives. Our goal is to deliver superior service to our centers and provide objective and coordinated support for each location that ultimately leads to a continuous and positive customer experience across the enterprise.
EDUCATION
Ashford University
Bachelor of Arts - BA, Leadership
Cowley County Community College
Associate of Arts - AA, Leadership
SKILLS
ABOUT STEPHANIE THOMPSON
PROFESSIONAL EXPERIENCE: April 2019- FlightSafety Textron Aviation Training, LLC• Customer Support ManagerNovember 2017- April 2019 -FlightSafety Cessna Pilot Learning Center• Customer Support ManagerFebruary 2008- November 2017- FlightSafety Wichita Maintenance Learning Center • Customer Support ManagerMentor, Manage, Support, Train and Lead my Customer Support TeamI believe in growing my CSR’s making them knowledgeable in all areas to promote advancementAnalyze, organize, and monitor all functions of the Customer Support DepartmentIncluding Phones, Scheduling, Records, Billing, Reports, Collections, QMS processes etc.No audit findings in the last 3 yearsConduct Performance appraisals and QA’s for the CS DepartmentManagers Fund, Accounts Payable, Vendor coordination, other Managerial duties• Teammate Resource Administrator (HR)All aspects of Human Resources that applies to the Maintenance CenterProvide HR representation for disciplinary issues, harassment, diversity issues, and disruptive behavior/conduct in the workplace.Conduct counseling/corrective action meetings, paperwork and terminations.Organize and maintain personnel files and other required documentation in my officeRecruitment, posting positions, Interviewing, Hiring, New Hire Orientations, Promotions, Merits, transfer paperwork, Benefits, Leave of Absence, Open enrollmentComplete I-9 process and update E-Verify systemTrack the completion of and enter all center Performance Appraisals into the systemMaintain Center merit budgetWorkman’s Comp, OSHA, EAP, EEO coordinator, and other HR related duties as requiredCreation & Implementation of a teammate recognition program19••••08FlightSafety Hawker Beechcraft Learning Center• Customer Support Assistant/Receptionist • Customer Support Rep I, II, Scheduler• Customer Support Trainer and Lead Rep/Billing Rep• RMS Center Trainer - QMS Auditor- Morale Team Leader
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