Stephanie Tanios

Customer Success Manager @Crisalix

BR

As a Customer Success Manager, I lead strategic account expansion and retention initiatives for enterprise clients, focusing on customer engagement, product adoption, and revenue growth. Key Responsibilities:• Driving customer retention & lifecycle optimization by implementing data-backed engagement strategies to improve NPS, CSAT & churn rates.• Managing enterprise expansion & upsell strategy, overseeing the Natura account’s expansion into Avon & additional brands while identifying new growth opportunities.• Developing scalable onboarding & adoption programs to accelerate customer time-to-value and increase product utilization.• Collaborating cross-functionally with Sales, Product & Data teams to enhance feature adoption & customer experience.

Universidade Federal de Minas Gerais

Bachelor's Degree