Stephanie Surns
Marketing | Strategy | Performance | Continuous Improvement | Quality | Risk | Compliance
- Role
- Digital Strategy & Performance Manager at Consumers Credit Union
- Location
- Kalamazoo, US
- LinkedIn followers
- 500 followers
About Stephanie Surns
SPECIALTIES & ACCOMPLISHMENTS 20 years experienced leader talented in:…
Experience
Digital Strategy & Performance Manager
Mar 2014 — Present · Kalamazoo, MI, US
January 2017 - Present: identifies opportunities through data insights to provide relevant products and content to the appropriate members at the right time; establishes measures for campaign and content to determine engagement and ROI; assesses marketing platform solutions; provides marketing operational and vendor management.March 2014 - December 2016:•Digital Strategy: measures engagement and performance; explores strategies to deliver easy-access self-service solutions.•Help Desk/Process Improvement: identifies and delivers solutions for improvement through workflow, streamlined processes and technology, automation, training, proactive system remedies and incident management. •Reporting/Analytics: presents actionable insights through analysis and digestible reports, including: performance scorecards, exception management, transaction and call trending, promotion ROI, profitability, product targets. •Loan Servicing (Investor and Insurer Claims, Investor Relations, Vendor Management, Payments, Member Service, Escrow Administration) & Records: protects loan collateral from uninsured losses and tax liens, fosters partnership with investors. Ensures receipt, retention and accuracy of critical documents.
Education
Spring Arbor University
Bachelor's degree
Skills
- Aml
- Mortgage Banking
- Strategic Planning
- Fha
- Credit
- Retail Banking
- Loss Mitigation
- Customer Service
- Leadership
- Mortgage Lending
- Fraud
- Banking
- Risk Management
- Financial Risk
- Credit Analysis
- Vendor Management
- Mortgage Servicing
- Portfolio Management
- Loans
- Loan Origination
- Default
- Business Process Improvement
- Underwriting
- Residential Mortgages
- Auditing
- Insurance Claims
- Finance
- Operational Risk
- Commercial Lending
- Cross-Functional Team Leadership
- Operational Risk Management
- Mortgage Underwriting
- Financial Services
- Loan Servicing
- Management
- Team Building
- Financial Analysis
- Credit Risk
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.