Stephanie Stephens
Results-driven Remote CSR Agent, proven track record in virtual collaboration, seeking flexible opportunities that will allow elevation and growth
- Role
- Senior Customer Service Agent at PPL Corporation
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephanie Stephens
PROFESSIONAL SUMMARY: Detail-oriented Customer Service professional. Possess the ability…
Experience
Senior Customer Service Agent
Mar 2023 — Present · NC, US
handled customer service inquiries related to electricity bills, service issues, account management, and resolving customer concerns regarding their power supply, all within the framework of PPL Electric Utilities\' policies and procedures
Education
Central Piedmont Community College
Human Services , Substance Abuse/Addiction Counseling
2016 — 2021
Lyndon B Johnson Job Corp
GED, Business administration
2003 — 2004
Lyndon B Johnson Job Corp
General Educational Development Diploma, General Studies, Business Administration Certificate
Central Piedmont Community College
Associate's degree, Human Services Substance Abuse
Skills
- Event Planning
- Negotiation
- Email Marketing
- Marketing
- Teamwork
- Online Marketing
- Marketing Communications
- Marketing Strategy
- Social Networking
- Social Media
- Microsoft Office
- Sales
- Team Building
- Time Management
- Retail
- Social Media Marketing
- Powerpoint
- Public Speaking
- Training
- Public Relations
- Customer Service
- Microsoft Word
- Leadership
- Advertising
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