Stephanie Stearman

Senior Director, New Business and Support @FIS

Colorado Springs, CO, US

Led outsourcing initiative: Rebadged 800+ employees to a new organization, organized project plans, developed contracting language, and executed change management activities, resulting in 98% associate retention, 99.9% quality, and over 90% top box client satisfaction. • Drove strategic initiatives: Implemented offshoring initiatives, achieving over $1.5 million in annual savings while exceeding quality SLAs and maintaining high client satisfaction scores. • Managed new business team: Effectively handled a 75% increase in onboarding volumes in 2022; consistently achieved over 90% client satisfaction scores.• Oversaw plan changes team: Managed a 100% increase in fund change volumes in 2024 with 99% quality. • Led error resolution team: Balanced risk management and process improvement with client experience, resulting in a 50% reduction in error budget over the last two years. • Analyzed business data: Created and delivered executive presentations to senior leaders and executives based on business data, financials, trends, and research. • Skilled presenter: Participated in various sales presentations and client meetings.

University of Kentucky

Bachelor of Science (BS)