Stephanie Sinclair
Senior Manager of Fraud Operations @TSB Bank
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WORK HISTORY
Senior Manager of Fraud Operations @TSB Bank
Sunderland, GB
Leading the fraud operational team, covering preventions, investigations and recoveries areas for plastics, non-plastics and application fraud> Lead and define the strategic change agenda, focusing on improving the customer experience of end to end fraud journeys > Accountable for managing risk, controls and governance across the fraud operation
EDUCATION
Northumbria University
Bachelor’s Degree, Mathematics, 2:1
ABOUT STEPHANIE SINCLAIR
Experienced senior leader in retail banking, with experience mainly in capacity planning and change delivery. Skilled in Banking, Statistical Modeling, Data Analysis, Strategic and Forecasting as well as leading a high performing team. Strong business development professional with a Bachelor’s Degree focused in Mathematics from Northumbria University and demonstrated in a fast paced Banking contact centre environment.
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