Stephanie Sillanpa
Manager Automotive Vertical @Conversica
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WORK HISTORY
Manager Automotive Vertical @Conversica
Lead the development and growth of Conversica\'s automotive industry presence. Drive enterprise-level sales while shaping the vision, structure, and cross-functional execution of the automotive vertical. Partner with sales, customer success and marketing to deliver cohesive go-to-market strategies, expand Conversica\'s footprint larger dealer groups and OEMs, and ensure best-in-class customer experience. Manage and mentor dedicated Customer Success team members, act as the internal voice of the vertical, and provide regular updates to the executive team. Collaborate with product and engineering to advocate for vertical-specific enhancements that reflect evolving dealer and OEM requirements. Identify headcount needs and help recruit top talent to support growth of the vertical. Manage and grow Conversica\'s Automotive reseller partner network, including owning partner-sourced revenue targets, maintaining forecast accuracy, and deepening relationships with key strategic partners. Provide coaching, mentorship, and support as the team grows, helping set team norms and performance expectations. Collaborate with Marketing on industry messaging, campaigns, and event strategy for automotive. Engage with strategic partners across the auto ecosystem (CRM, DMS,CDP, media etc.) to enhance GTM reach and partner-driven growth.
EDUCATION
Ohlone College
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
University of Phoenix
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT STEPHANIE SILLANPA
I am a top-performing company representative with expertise in sales, customer retention, cold-calling, market research, training, skills development, and management. Skilled in promoting team unity by providing a positive and effective workforce, leading to stronger customer relationships, referral rates, and retention. Experience in relationship management between key accounts, managers, owners, and dealers though tactful communication and business competency. Whether I am consulting with C-level executives or finding my way around a gatekeeper, I am always up for the challenge!\"While most are dreaming of success, winners wake-up and work hard to achieve it!\"-Unknown
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