Stephanie Rook

About Stephanie Rook

Proficient Telecommunications Engineer with broad-range national and international…

Experience

1. Noc Pmo Manager

   HCLTech

   Nov 2023 — Present

   The Associate Consultant will be the key delivery during steady state throughout the life of the contract. The Associate Consultant will coordinate service delivery activities with the Change, Problem, and Project Managers to ensure contractual conformance, identify potential problems, set and adjust priorities, and redirect activities as necessary to achieve the goals of the project. The Associate Consultant also will ensure that the Verizon Change, Configuration and Release Management Programs are being implemented within ITIL standards.(as needed)Serves as an advocate for the customer using a deep understanding of their systems, business priorities and strategic directionPrimary output: Handling daily operations to ensure the delivered performance and services match customer needsOversee the initiation and resolution of critical and high service issues requiring escalation (either within client or Verizon organization), while working with client and Verizon technical teams to define overall remediation plans Supports the Account Team in all problem escalations/notifications associated with scheduled network scheduled maintenance and planned outages Trend overall issues and create/execute recommendations which improve the overall relationship between the client and Verizon Oversee complex solution assessment, deployment and management to optimize client experience with new servicesMeraki Engineering (installs and troubleshooting) and training of NOC staff.Versa SDWAN training for NCC.Juniper MIST training for NCC. which includes creating run bookMeraki Install and troubleshooting Versa Upgrade, Troubleshooting Juniper Mist, troubleshooting devices at stores

Skills

• Telecommunications Billing
• Team Leadership
• Hospitals
• Forecasting
• Leadership
• Account Management
• Change Management
• Process Improvement
• Budgets
• Access
• Call Centers
• Healthcare
• Circuit Analysis
• Program Management
• Software Documentation
• Social Media
• Active Directory
• Team Building
• Management
• Avaya Technologies
• Visio
• Contract Negotiation
• Healthcare Information Technology (Hit)
• Hipaa
• Business Process Improvement
• Databases
• Marketing
• Microsoft Office
• Sales
• Project Management
• System Administration
• Ehr
• Customer Service
• Training
• Sharepoint
• Telecommunications
• New Business Development
• Skype
• Integration
• Disaster Recovery