Stephanie Ratcliff
Customer Success Team Manager @DocuSketch
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WORK HISTORY
Customer Success Team Manager @DocuSketch
EDUCATION
Trinity Western University
Master of Arts (MA), Christian Studies
Toccoa Falls College
Bachelor of Applied Science (B.A.Sc.), Cross-Cultural Studies
SKILLS
ABOUT STEPHANIE RATCLIFF
I have a demonstrated history of success in the SaaS industry, from start-ups to medium-sized corporations, particularly in the area of customer satisfaction and customer retention and expansion (CSAT, G$R, NRR). Furthermore, I have built and led teams and developed leaders based in Canada, the USA, Australia, and South Africa and have been a part of two major acquisitions while at the executive level. I believe the hard, creative, and ongoing work of finding alignment between stakeholders (eg. Customers, Employees, Executives, Boards, Owners) is extremely worthwhile. Doing this work creates a healthy, growing company that people want to work for and customers want to buy from. I am passionate about building efficient and flexible systems, processes and teams and believe that a company can be a tool to enrich the lives of people all while being prosperous itself. If done well and right (and always imperfectly),\"business\" has the beautiful potential to be a conduit that brings much good and flourishing to the world - to individuals, families, communities, and other companies.
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