Stephanie Pledger

About Stephanie Pledger

Over 15 years of in-depth experience in the Hospitality industry. I have established good…

Experience

1. Operations Manager

   Candlewood Suites® Hotels

   Feb 2012 — Present · Georgetown, TX, US

   Managing the day to day activities of hotel operations and serve as the General Manager in her absence.*Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.*Ensured all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions safely.*Organize, schedule, and conduct team member training and update tracking for QA*Worked all shifts as needed, Including laundry & Cleaning rooms.*Scheduling,Hiring,Training,Terminations,Billing*Served as an Area Trainer for other properties owned by the same Management company.*Update employee information boards, recognition programs, and other team member events*IHG Rewards Club Champion* Ensured Hotel was updated on all new and old IHG standards for inspection.*Ensured property was always clean and fully stocked for an Exceptional Guest experience coming and going.* Assisted the Director of Sales with Property showings, Sales and Budgeting to the owners standards & Profit.*Shopped as needed to stay in compliance in our Cupboard.*Kept up with Pest control, Maintenance, Gym Equiptment,Guest Laundry services and BOH laundry to ensure the property stayed clean and safe.*Inventory*Highly Proficient with OPERA,ONQ,All Microsoft

Education

• The University of Texas-Pan American

  Bachelor's degree, Business/Commerce, General

  1990 — 1995