Stephanie P.

About Stephanie P.

Imperial Freight Brokers combines 45+ years of industry expertise, cutting-edge…

Experience

1. Business Relationship Manager

   Imperial Freight Brokers

   Jan 2017 — Present · Miami, TX, US

   Maintain good relationships with clients and vendors so that the business can maximize the value of those relationships.Identify key contacts at potential client companies to establish and foster a relationship.Participate in one-on-one meetings with clients and vendors to explain services in an effort to guide their choices.Understand the problems and challenges of clients and identify ways the business could better address those needs.Grow the business by identifying new sales and business development opportunities.Seek opportunities to cross-sell or up-sell to existing clients.Monitor and assess activities of our competitors to proactively satisfy and retain our clients.Provide excellent service in order to maintain a positive reputation for the business.Resolve any customer complaints in a prompt and professional manner.Set revenue targets and then develop and execute a strategy to meet those.overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so onsupervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and securityensuring that basic facilities, such as water and heating, are well-maintainedmanaging budgets and ensuring cost-effectivenessallocating and managing space between buildingsensuring that facilities meet government regulations and environmental, health and security standardsadvising businesses on increasing energy efficiency and cost-effectivenessoverseeing building projects, renovations or refurbishmentshelping businesses to relocate to new offices and to make decisions about leasingdrafting reports and making written recommendations.