Stephanie N
Project Coordinator| Product Support Representative| Data Analyst| Underwriting Assistant| HR Assistant
- Role
- Remote Support Specialist at American Red Cross
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Stephanie N
Customer Service Support Specialist looking to transition into analyst roles.
Experience
Remote Support Specialist
Jun 2021 — Present
Managed inbound calls and emails, consistently achieving a 95%+ timely response rate, enhancing customer satisfaction and responsiveness metrics by 20%.2. Organized day-to-day workflow, effectively balancing multiple tasks, resulting in a 15% increase in overall team productivity.3. Demonstrated mastery of product knowledge, facilitating accurate and informative responses to customers, contributing to a 25% decrease in customer complaints due to misinformation.4. Ensured comprehensive resolution of client inquiries, boosting customer retention by 30% through proactive problem-solving and personalized assistance.5. Utilized opportunities for customer education, improving customer understanding of key features and processes, resulting in a 40% decrease in recurring queries.6. Efficiently escalated complex issues to Tier 2 and Tier 3 support teams, reducing resolution time by 20% and ensuring swift resolution for critical concerns.7. Consistently met and exceeded performance metrics, surpassing response time targets by 25%, resolution time by 20%, and maintaining an average customer satisfaction rating of 95%.8. Proficiently diagnosed technical issues, providing effective solutions to customers, resulting in a 25% decrease in unresolved issues and subsequent escalations.9. Maintained a positive and professional demeanor, fostering a collaborative environment and earning commendations for exceptional client rapport and team support.10. Contributed to team development by actively coaching and motivating team members, resulting in a 15% increase in overall team performance. Additionally, served as a go-to resource for team members, providing insights on policies and procedures, and streamlining onboarding processes by 30%.11. Provide technical support for the Salesforce platform, troubleshooting system issues and guiding users on system navigation.
Education
Strayer University
Bachelor of Science - BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.