Stephanie Mirch
Head of Customer Success | Customer Experience Leader | Scaling CX & AI Support | Subscription & Connected Product Platforms
- Role
- Head of Customer Success at Nanit
- Location
- Schenectady, NY, US
- LinkedIn followers
- 500 followers
About Stephanie Mirch
As the Head of Customer Success at Nanit, I lead a team of professionals dedicated to ensuring customer satisfaction and operational efficiency. With over 6 years of experience in this role, I have developed and implemented effective strategies to improve customer experience, increase revenue, and reduce operating expenses.I have a strong background in managing internal and outsourced customer support teams, collaborating with cross-functional teams, and utilizing AI tools to streamline operations. I hold a Bachelor\'s Degree in Liberal Arts and Sciences from The Sage Colleges and a Professional in Human Resources (PHR) certification. My goal is to leverage my skills and experience to drive customer success and operational excellence in the tech industry.
Experience
Head of Customer Success
Sep 2018 — Present · New York, NY, US
Manage internal and outsourced customer support teams ensuring that SLAs are met, identifying areas for improvement and outlining corrective actions to be taken when needed. Collaborated with Sales, Marketing, Product & Engineering teams to recommend & implement product improvements to improve the overall customer experience and increase revenue. Creates, develops and internal process documentation to incorporate operational efficiencies in the department. Evaluate the customer experience during new product development, providing feedback to reduce and avoid future customer complaints. Develop customer success strategies, ensuring that is aligned with the company’s long term goals. Utilize AI tools to streamline workflows, minimize costs, and support business growth.
Education
Russell Sage College
Bachelor’s Degree, Liberal Arts and Sciences/Liberal Studies
1998 — 2008
Skills
- Account Management
- Microsoft Office
- Merchandising
- Leadership
- Retail
- Cross-Functional Team Leadership
- Customer Retention
- Customer Service
- Customer Satisfaction
- Public Speaking
- Call Centers
- Process Improvement
- Social Media
- Team Building
- Management
- Team Leadership
- Customer Experience
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