Stephanie Mikel
Operations Manager
- Role
- Customer Success and Operations Manager at Ksm Landscape & Maintenance
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Stephanie Mikel
HR and People Operations leader with 10+ years of experience supporting scaling…
Experience
Customer Success and Operations Manager
Mar 2021 — Present · Denver, CO, US
Locally owned Colorado small business startup employing between 5-10 team members specializing in commercial and residential maintenance and construction and winter snow removal. OPERATIONS • Reviews bi-weekly timecards for accuracy and executes payroll processing within Quickbooks. • Developed and enforced SOPs for equipment handling, storage, and transportation resulting in 15% cost savings in equipment repairs. • Review and updated commercial contracts bi-annually to support renewal negotiations. • Created and implemented off-season sales event resulting in 3x increase in seasonal revenue. HR & PEOPLE OPERATIONS • Built and implemented full cycle hiring and onboarding workflows, improving efficiency and ensuring consistency for a bilingual workforce. • Translated the employee handbook into Spanish to support inclusivity and compliance. • Supported policy development to enhance employee clarity and compliance in HR practices.
Education
Colorado State University
Bachelor of Applied Science (B.A.Sc.)
Skills
- Accounts Receivable
- Product Ordering
- Management
- Store Management
- Cash-Handling
- Organization and Planning
- Teamwork
- Recruiting
- Inventory Management
- Customer-Focused Service
- Phone Manner
- Scheduling Management
- Highly Detail Oriented
- Ordering Office Supplies
- Driving Results
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