Stephanie Merrington
- Role
- Ehr Training Specialist at Diversus Health
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Stephanie Merrington
Experienced Healthcare and IT specialist with a history of working in emergency medicine,…
Experience
Ehr Training Specialist
Mar 2022 — Present
Provides training and support (via phone, helpdesk and/or in person) and work with staff members individually to ensure EHR competency levels are met. Consistently meets performance metrics such as helpdesk response and turnaround time, • Actively stays informed on system changes and tests new functionality. • Maintains knowledge of services offered within Diversus Health and the processes to provide those services • Consistently maintains prompt attendance with early arrival for meetings and trainings to ensure preparedness. • Demonstrates effective, customer-focused communication skills including, but not limited to respectfully and independently handling communication in a manner that decreases conflict. Utilizes problem-solving techniques to prevent conflict and promote discussion. Writes effectively and ensures all communications are appropriate for intended audiences and is error-free. Interacts with internal and external customers with professionalism, respect and dignity even in difficult situations. Answers phone calls promptly. Returns all phone calls within a reasonable timeframe. Leaves clear and concise voice messages. Acknowledges emails in a timely manner. • Demonstrates engagement by contributing to team tasks and endeavors with enthusiasm. Takes initiative to correct problems or concerns, instituting temporary measures if necessary while seeking permanent solutions within scope of authority. Understands the organization’s mission and goals. Knows own role in support of the mission. • Attends all required job specific trainings and meetings as designated. Consistently mentors and motivates staff. • Effectively engages staff to work together toward a common goal, maintaining a positive work environment and encouraging resiliency. May guide and train peers as well.
Education
Western Governors University
Bachelor of Science - BS, Software Development
CareerStep
Certification, Medical Language Specialist
2013 — 2013
U.S. Career Institute
Certificate, Medical Insurance Coding Specialist/Coder
2011 — 2011
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