Stephanie Mercado

About Stephanie Mercado

With a strong background in People & Culture, HR operations, and leadership development, I specialize in employee relations, performance management and talent strategy. My experience spans fitness, retail, and corporate sectors, where I’ve partnered with leadership teams to drive organizational success, enhance employee engagement and foster high-performing teams. Skilled in HR strategy, compliance, coaching and talent development, I thrive in dynamic environments, ensuring both business and people are set up for long-term success.

Experience

1. Global HR Manager

   Away

   Oct 2025 — Present · New York, NY, US

   Act as the primary HR partner for retail and non-exempt employees globally, building trusted relationships with frontline managers and field leadership.Lead employee experience across the non-exempt population, overseeing onboarding, offboarding, job changes, leave administration and compensation changes while ensuring accuracy and compliance.Manage employee relations from intake to resolution, coaching leaders on performance, policy and workplace matters to drive fair and consistent outcomes.Partner cross-functionally with Legal, Payroll, IT and People teams to optimize workflows, strengthen compliance and enhance systems, reporting and process efficiency.Monitor ER trends and workforce data to identify root causes, implement scalable solutions and shape people policies aligned with Away’s culture and values.

Education

• Islip High School

  High School Diploma

  2009 — 2013

• Long Island University

  Bachelor of Fine Arts - BFA

  2013 — 2017

Skills

• Social Media
• Microsoft Office
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Team Building
• Communication
• Time Management
• Public Relations
• Blogging
• Customer Service
• Powerpoint
• Organization Skills
• Imovie
• Strategic Planning
• Public Speaking
• Microsoft Powerpoint
• Outlook
• Adobe Photoshop
• Sales
• Media Relations
• Writing
• Marketing