Stephanie Melstrom

About Stephanie Melstrom

Exceptional leader and client advocate who regularly exceeds goals, specializing in case…

Experience

1. Global Account Manager

   UKG

   Apr 2020 — Present

   Manage and maintain our largest and most complex customers with a book of business totaling $12.4M ARR• Provide world-class customer service with a proactive approach for customer satisfaction, technical expertise, and thorough and timely responses to customers• Ensure daily workload and commitments have been completed timely and accurately within established requirements• Perform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate• Call ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates• Enter and maintain customer issues with detailed integrity in the case management system• Consistently model the highest levels of support orientation and professionalism• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery• Adhere to Support Center Practices (SCP) guidelines• Develop strong relationships with internal partners and can communicate with all types of individuals via multiple communication methods• Believes effective collaboration builds teamwork and creates higher productivity• Develop strong relationships with internal partners• Provide world-class customer service with a proactive approach for customer satisfaction• Able to prioritize multiple items based on severity• Serve as first point of escalation for customers• Manage a customer base of 10-12 complex, highly visible customers

Education

• Kennesaw State University

  Biology

  2006 — 2008

• The University of Georgia

  BS

  2008 — 2010

Skills

• Account Management
• Microsoft Office
• Sales
• Microsoft Products
• Management
• Onboarding
• Social Media Marketing
• Software as a Service (Saas)
• Powerpoint
• Project Management
• Pharmaceutical Industry
• Invoice Processing
• Google Apps
• Leadership
• Salesforce.com
• Budgets
• Trello
• Quickbooks
• Insurance
• Time Management
• Office 365
• Social Networking
• Sales Operations
• Customer Service
• Basecamp
• Asana
• Insurance Billing
• Teamwork
• Webex
• Strategic Planning
• Social Media
• G Suite
• Gotomeeting