Stephanie Means

About Stephanie Means

I’m a results-driven Customer Success Leader with a strong background in enterprise technology and education. I specialize in building strategic partnerships with senior executives to deliver tailored cloud solutions that drive adoption, growth, and satisfaction. With expertise in Azure, M365, Intune, and digital transformation, I’ve led cross-functional teams to achieve measurable outcomes. I’m passionate about mentoring others, solving complex challenges, and enabling success through innovation and collaboration.

Experience

1. Microsoft Customer Success Account Manager (Unified Support)

   Microsoft

   Sep 2022 — Present

   Served as the primary point of contact for enterprise customers, managing program deliveries, fostering strong relationships, and driving technology adoption and satisfaction. • Proactively managed customer health by conducting monthly health checks and addressing 95% of identified issues within 48 hours, resulting in a 20% increase in customer satisfaction scores.• Builds trusted partnerships with senior stakeholders such as CIOs, CTOs, and IT Directors to align business and IT objectives, driving solution health and long-term value.• Played a pivotal role in customers Azure capacity planning by coordinating executive confidence calls, managing GetHelp escalations, and guiding the customer through region-to-region migration strategies to mitigate capacity constraints in South Central.• Led planning and delivery activities that resulted in a 30% increase in Azure consumption across my customer portfolio, contributing to a significant revenue boost.• Plans and executes successful programs and projects to identify growth opportunities and deliver measurable outcomes.• Enabled customers adoption of Azure Arc for server management by identifying key stakeholders and guiding best practice implementation—recognized in a Win Wire for strategic impact.

Education

• South Plains College

  Associate's Degree, Computer and Information Systems

  1998 — 2000

• South Plains College

  Associate of Science, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

Skills

• Event Planning
• Leadership
• Youth Ministry
• Program Management
• Public Speaking
• Microsoft Office
• Microsoft Word
• Computer Repair
• Team Leadership
• Teaching
• Team Building
• Management
• Information Technology
• Directors
• Volunteer Training
• Computer Hardware
• Customer Service
• Technical Support
• Experience Working with Children
• Volunteer Recruiting
• Strategic Planning
• Training
• Volunteer Management
• Pc Building
• Printers
• Troubleshooting