Stephanie McGrady
Operations Manager (Founding Team) @Bent Creek Earthworks, Llc
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WORK HISTORY
Operations Manager (Founding Team) @Bent Creek Earthworks, Llc
Asheville, NC, US
At Bent Creek Earthworks, I oversee day-to-day business operations, administrative systems, and client coordination for a growing excavation and grading company serving Western North Carolina.My role bridges field operations and business infrastructure by building the systems that allow the company to scale while supporting project execution in real time.Key Responsibilities & Impact:Established core business operations including workflows, templates, SOPs, and document standardsManage client communications from initial inquiry through invoicing and close-outPrepare quotes, contracts, disclaimers, and change documentationOversee Jobber CRM setup, scheduling, invoicing, and internal task managementCoordinate with contractors, vendors, and materials suppliersTrack expenses, intercompany equipment leases, and records for tax and compliance purposesSupport marketing and brand development (website content, social media, Google Business Profile, print materials)Act as primary administrative and operational support to ownership, ensuring consistency, organization, and accountability across projects
EDUCATION
Appalachian State University
Bachelor of Business Administration (B.B.A.), Hospitality and Tourism Management, Music
SKILLS
ABOUT STEPHANIE MCGRADY
Experienced Planner with 10+ years in hotel sales, conference and event planning, now focused on operations and office management within the Earthwork Industry.My background in hospitality shaped a detail-driven, client-first approach to organization, communication, and execution. Today, as a founding team member at Bent Creek Earthworks, I manage day-to-day office operations, administrative systems, and client coordination for a growing excavation and grading company in Western North Carolina.I serve as the connective thread between field operations and business infrastructure bybuilding workflows, templates, and processes that support efficiency, accountability, and consistency across projects. I thrive in environments where clarity, structure, and follow-through matter. I bring a hospitality-trained mindset to every role: proactive communication, attention to detail, and a commitment to delivering a professional experience from start to finish.
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