Stephanie MacDonald
Global Consulting Ops Lead, Customer Success @Oracle
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WORK HISTORY
Global Consulting Ops Lead, Customer Success @Oracle
CA
OCI 2025 Generative AI Professional Certificate - October 2025• OCI 2025 AI Foundations Associate Certificate - September 2025• Cultivated strong Professional Services partnerships, fostering trust and collaboration through service excellence and operational alignment globally. • Delivered strategic insights and domain expertise to support Line of Business (LOB) initiatives, enabling informed decision-making and business agility key to meeting organizational objectives. • Led development and execution of Consulting Delivery priorities focused on productivity, change adoption, and process optimization—leveraging AI to enhance playbooks and knowledge content.• Drove cross-functional collaboration across Customer Success, Global Operations, and regional teams in EMEA, JAPAC, and LATAM to ensure cohesive execution and global alignment.• Validated change impact of centralized strategies in partnership with leadership, ensuring organizational readiness and minimizing disruption across LOBs.
EDUCATION
University of Ottawa
Bachelor of Social Sciences, Honours
University of Toronto
Certificate, Project Management
SKILLS
ABOUT STEPHANIE MACDONALD
Agile, dynamic, and innovative leader with over 25 years of expertise in Strategic Leadership, Project Management and Talent Development with AI fluency. leveraging the power of cross-functional collaboration and AI for process optimization, streamlining knowledge systems to empower both leaders and team members with day to day operations and key decisions. As a certified PMP and TOGAF professional, contributions extend to cultivating high-performing teams, and bringing advanced analytical, collaboration, interpersonal and influencing skills on a global scale. Proven track record delivering meaningful customer success outcomes, through a commitment to innovation and collaboration to aligning strategic initiatives with company goals.
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