Stephanie Mabry

About Stephanie Mabry

I am a seasoned Credit Union industry executive with 31 years of significant experience driving process improvements and efficiency in Credit Union services. I have proven success as a dynamic, results-driven executive, leading, mortgage, loan administration and collections processes. I\'m an expert critical thinker, communicator, possessing a strong ability to build, guide, and coach talent in teams. I am also effective at creating empowering solutions for members as an innovative problem-solver. Because of this, I am a recognized thought leader and change agent, able to streamline processes and motivate teams to achieve and exceed Credit Union goals.Some of my Areas of Expertise include Critical Thinking, Leadership & Training, Documentation & Reporting, Process Improvements, Project Management Business Planning & Generation, Member Information Confidentiality, Mortgage Loan Services, Credit Risk Management and Systems Administration.I also have software expertise with Word, Excel, Outlook, Symitar, Temenos, Streamlend, Velocity, Meridian Link, CUDL, Application Extender, Visible Equity, CUNEXUS, Synergy, IDOCS, Visa DPS, Share Point, Cisco, Oasis, Mortgagebot, Encompass, Brightworks, ADP-IPAY, and many more.

Experience

1. VP Loss Management & Loan Servicing

   Sound Credit Union

   Jan 2026 — Present

Skills

• Process Improvement
• Loan Servicing
• Management
• Team Building
• Branch Management
• Coaching
• Customer Service
• Call Centers
• Loan Origination
• Small Business Lending
• Vendor Management
• Credit Analysis
• Financial Analysis
• Call Center
• Financial Risk
• Leadership
• Project Management
• Consumer Lending
• Credit Unions
• Cross Selling
• Commercial Lending
• Underwriting
• Banking
• Training
• Risk Management
• Credit Risk
• Mortgage Banking
• Lines of Credit
• Team Leadership
• Credit
• Microsoft Office
• Microsoft Excel
• Program Management
• Mortgage Lending
• Retail Banking
• Loans
• Windows