Stephanie Linville

About Stephanie Linville

Empathy fuels loyalty…I bring together my passion for Customer Experience (CX) and my expertise in crafting data-driven strategies that connect with people on a human level. I deliver results by connecting feedback with transformative solutions, ensuring customers feel seen and valued.As an award-winning, innovative leader with success driving transformation, operational excellence, employee engagement and customer loyalty, I am known for listening deeply, acting strategically and delivering results that exceed expectations. My commitment to CX is not just about metrics, like NPS or CSAT, it is about creating authentic, memorable connections that inspire customers and stakeholders alike.My career has been dedicated to elevating CX, from designing actionable Voice of the Customer (VOC) programs to enhancing digital journeys with AI and data-driven strategies. My focus? Turning insights into impact to ensure that every interaction aligns with what customers genuinely need and expect.Passionate about spotlighting success, I bring the human connection to technical innovation and tell compelling customer stories that resonate deeply and drive action. I excel at embedding CX into business functions across organizations in diverse sectors, e.g, life sciences, healthcare, insurance, financial services, SaaS, and logistics.Core Competencies:• Customer Insights and Understanding• Experience Management Strategy Aligned with Business Goals• Linking CX and Business Metrics to Demonstrate ROI • Experience Design and Implementation, Product Management and Innovation • Cultivating a Customer-Focused CultureMost notably, I have been recognized for the impactful CX initiatives I have led and the results-oriented mindset I bring to every challenge, and I have had the privilege of helping to shape the CX discipline and celebrating excellence within it. Recognition for CX Excellence:• Women in CX’s Awesome Women to Follow in CX 2025• Chair of Judges for the 2022 US Customer Experience Awards• Finalist for the 2022 Customer Experience Leader of the Year - MyCustomer.com• Co-authored Customer Experience 3 – a Qualtrics’ Top 10 CX Book for 2022• 2017 CX Impact Award Winner - Customer Experience Professionals Association (CXPA)• Presenter - The Quirk’s Event 2016 & 2017I am inspired to build organizational cultures where customers are central to decision-making and associates are recognized for delivering memorable experiences.Ready to bring empathy, strategy, and measurable impact to your CX journey? Let\'s connect to drive change that matters.

Experience

1. Global Customer Experience Leader

   Corteva Agriscience

   Jun 2025 — Present

   Created and executed world-class customer experience (CX) strategies to enhance global customer satisfaction and loyalty across Corteva’s crop protection solutions. • Provided thought leadership through the launch of regional CX pilots designed to enhance customer experiences and drive business impact by increasing market share and retention.• Developed customer persona and journey mapping frameworks to ensure consistency and scale design thinking efforts using best practices.• Created training materials for regional teams that incorporated CX principles into their marketing strategies and utilized a framework for customer-centric storytelling to drive engagement.• Implemented Gartner\'s CX maturity assessment to establish a baseline of current capabilities and created a roadmap for achieving higher levels of customer centricity and competitive advantage by aligning CX strategy with business goals.• Implemented an AI-powered customer journey management platform for the enterprise to enable faster persona creation using data-rich insights and better ways to optimize journeys and quantify business impact.

Education

• MIT Sloan Executive Education

  Mastering Design Thinking, Digital Transformation

  2020 — 2021

• Indiana University - Kelley School of Business

  B.S., Marketing, International Business

• Université Bourgogne Europe

  French Studies

Skills

• Strategic Planning
• Consumer Behaviour
• Customer Insight
• Market Research
• Survey Design
• Segmentation
• Qualitative Research
• Primary Research
• Competitive Intelligence
• Marketing Strategy
• Brand Equity
• Focus Groups
• Questionnaire Design
• Advertising Research
• Quantitative Research
• Marketing Research
• Consumer Behavior
• Market Analysis