Stephanie Lieto

About Stephanie Lieto

Results-driven Customer Success Manager leveraging 10+ years of experience in…

Experience

1. Customer Success Manager

   Verb

   Apr 2022 — Present

   Orchestrate onboarding programs for new customers, ensuring a seamless transition and enhancing customer satisfaction by creating company-wide Standard Operating Procedures- Provide ongoing customer support, addressing complex challenges for over 15 organizations, made up of more than clients, including a multi-billion dollar national brand- Collaborate on the development of AI and Machine Learning technology by providing real-world conversational data, optimizing client interactions, and enhancing AI-driven customer engagement tools- Design and execute streamlined operational processes, improving efficiency and scalability across coaching operations- Manage and mentor a team of remote coaches, fostering professional growth and maintaining high-quality client interactions- Interfaced with the product team on bugs, new features, and product request backlog, as well as directly with CTO on specific stealth projects to be launched according to my feedback and direction- Maintained a business line worth 1.5 million in gross yearly revenue

Education

• Bowling Green State University

  Master of Education, Sport Administration

  2011 — 2013

• Defiance College

  Bachelor of Science, Sport Management

  2005 — 2009

Skills

• Strength & Conditioning
• Sports Management
• Operant Conditioning
• Teaching
• Soccer
• Powerpoint
• Nutrition
• Microsoft Office
• Fitness
• Ticket Sales
• Sports
• Student Development
• Athletics
• Facebook
• Event Planning
• Sponsorship
• Strength Training
• Event Management
• Higher Education
• Fundraising
• Social Media
• Sports Marketing