Stephanie Lemar
Business Systems Analyst, Cloud Engineering @Choice Hotels International
Signup · Get unlimited contacts
WORK HISTORY
Business Systems Analyst, Cloud Engineering @Choice Hotels International
Gain a thorough understanding of customer requests via analysis and discussions withcustomers.• Create/maintain project and product documentation.• Be the “Voice of the Customer” for Cloud Engineering teams and represent customerneeds as products are being developed.• Assist with resiliency operational support, system behavior diagnosis, and troubleshootingefforts.• Schedule and facilitate team meetings such as backlog refinement, scope discussions,and requirements gathering.• Participates in process improvement.• Assists in API documentation and data mapping.
ABOUT STEPHANIE LEMAR
With over 25 years of experience at Choice Hotels, I bring expertise in contact center operations, quality assurance, project and vendor management, performance reporting, analytics, and technology support. As a dedicated Customer Engagement Professional, I have a proven track record of leading teams to achieve tangible business outcomes. Previously, I successfully implemented contact center solutions and spearheaded projects resulting in significant cost savings. Currently, I serve as a Business Systems Analyst, supporting our Cloud Engineering teams in enhancing product quality and facilitating effective communication with internal stakeholders.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.