Stephanie Kovatchev
Claims Operations Manager @The Hartford
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WORK HISTORY
Claims Operations Manager @The Hartford
London, GB
EDUCATION
ESCP Business School
Master in Management
Lycée Hoche
Prépa ECE
Lycée Clémenceau
Baccalauréat
ABOUT STEPHANIE KOVATCHEV
With over 15 years of experience in the insurance industry, I have built my career around driving operational excellence, improving processes, and fostering collaboration across global teams. My background spans the London Market and international operations in France, Europe, and the US, giving me a deep understanding of complex insurance environments and cross-border business dynamics.I bring a strong foundation in internal audit, with a proven ability to identify inefficiencies, streamline processes, and implement sustainable improvements that enhance business performance. I am passionate about fixing what is broken, creating clarity in complex systems, and finding practical solutions that deliver real impact.Beyond operations, I am deeply committed to inclusion and diversity, believing that diverse perspectives strengthen teams and drive innovation. I currently serve as Company Secretary for the Insurance Industry Charitable Foundation (IICF), and I was also the main driving force behind the creation of a partnership with GB Wheelchair Rugby—an initiative that reflects my dedication to building a more inclusive and socially responsible industry.Always curious and solutions-driven, I am motivated by opportunities to improve processes and make a meaningful difference in the organisations and communities I serve.
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