Stephanie Ketron
Director of Learning and Development @Westgate Resorts
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WORK HISTORY
Director of Learning and Development @Westgate Resorts
Learning and Development Strategy: Develop and execute strategic plans to align Learning and Development functions with organizational goals and objectives. Create comprehensive frameworks encompassing onboarding, skills enhancement, leadership development, and succession planning. Program Design and Implementation: Design and deliver innovative and engaging training programs that meet the specific needs of the hospitality industry. Utilize instructional design methodologies, blended learning approaches, and cutting-edge technologies to maximize training effectiveness and impact. Talent Development and Succession Planning: Establish talent development initiatives to nurture employee growth and career progression. Identify high-potential individuals and create customized development plans to close skill gaps and build a robust succession pipeline. Leadership Development: Cultivate a culture of leadership excellence by designing and delivering impactful leadership development programs. Coach and mentor leaders at all levels to enhance their skills, drive employee engagement, and achieve operational excellence. Stakeholder Engagement: Collaborate closely with senior executives, department heads, and cross-functional teams to understand business objectives and align learning and development strategies accordingly. Foster strong relationships to ensure support and buy-in for training initiatives. Training Evaluation and Analytics: Implement measurement frameworks to evaluate the effectiveness and impact of training programs. Analyze feedback, performance metrics, and learning analytics to continuously improve training outcomes and align with business goals. Technological Integration: Leverage learning management systems (LMS) and emerging technologies to enhance training delivery, scalability, and learner engagement. Stay abreast of industry trends and advancements to incorporate innovative solutions into learning strategies.
EDUCATION
West Virginia University
Bachelor’s Degree, Business Administration and Management, Marketing. Sport
ABOUT STEPHANIE KETRON
At Westgate Resorts, our team drives innovative learning strategies to empower employees…
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