Stephanie Hutchings
- Role
- Customer Excellence Subject Matter Expert at Avalara
- Location
- Marion, OH, US
- LinkedIn followers
- 500 followers
About Stephanie Hutchings
Results driven Software Consultant specializing in ERP implementations and Tax software…
Experience
Customer Excellence Subject Matter Expert
Apr 2022 — Present
Provide expertise on Avalara products and services. Define and execute on an enablement strategy for the CX team. Support onboarding and ongoing development of team members; lead office hours, respond to inquiries, provide internal documentation, and design and conduct training sessions. Ensure team has access to needed products, services, connectors, etc.(test and production environments as appropriate). Support customer situations where expertise is needed; provide guidance on resolving issues, support customer conversations and advocate on behalf of the customer. Clearly document the status of issues, customer conversations, and next steps; document root cause upon resolution. Partner with cross-functional teams to influence change on issues in area of expertise; influence customer experience improvements by surfacing process and knowledge gaps Maintain current functional and technical knowledge of the Avalara platform and future products. During customer-impacting incidents, build talking points and conduct subsequent customer outreach to communicate impact and action plan.
Skills
- Business Management
- Administration
- Crystal Reports
- Manufacturing
- Business Intelligence
- Production Planning
- Production
- Databases
- Management
- Business Process Improvement
- Accounting
- Enterprise Software
- Microsoft Office
- Lean Manufacturing
- Software Implementation
- Enterprise Resource Planning (Erp)
- Ssrs
- Edi
- Erp
- Customer Relations
- Team Building
- Electronic Data Interchange (Edi)
- Process Improvement
- Business Process
- Software Project Management
- Business Analysis
- Microsoft Sql Server
- Problem Solving
- Customer Service
- Integration
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