Stephanie Henry King

Senior Customer Success Manager @Coconut Software

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Senior Customer Success Manager @Coconut Software

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Montreal, QC, CA

At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences. Our appointment scheduling, queue management, and video banking solutions are trusted by 150+ leading financial institutions across North America, including RBC, Vancity, and Rogue Credit Union. Coconut Software helps these FIs (and more) attract new customers, improve experience, sell more products, and improve customer loyalty.

EDUCATION

2009 — 2011

Dawson College

DEC, Law, Society and Justice

2011 — 2015

Concordia University

Bachelor’s Degree, Political Science and Government

2017 — 2017

Concordia University

Certificate in Social Media Marketing Essentials, Marketing

N/A

Concordia University

UX Certificate, UX design

SKILLS

Customer ServiceCustomer SatisfactionInventory ManagementMicrosoft OfficeSalesCoachingCommunicationResearchStore ManagementProject ManagementPowerpointMicrosoft ExcelTime ManagementSocial Media MarketingTeamworkSocial MediaMicrosoft WordTeam LeadershipRetailVisual MerchandisingTeam BuildingManagement

ABOUT STEPHANIE HENRY KING

With over 10 years in the technology industry, I specialize in solving complex client challenges, anticipating needs, and driving improvements. As a seasoned CX specialist, I\'m passionate about problem-solving, building trust, and fostering strong relationships.

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Stephanie Henry King — Senior Customer Success Manager at Coconut Software in Montreal, QC, CA | Unifers