Stephanie Henry King
Senior Customer Success Manager @Coconut Software
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WORK HISTORY
Senior Customer Success Manager @Coconut Software
Montreal, QC, CA
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences. Our appointment scheduling, queue management, and video banking solutions are trusted by 150+ leading financial institutions across North America, including RBC, Vancity, and Rogue Credit Union. Coconut Software helps these FIs (and more) attract new customers, improve experience, sell more products, and improve customer loyalty.
EDUCATION
Dawson College
DEC, Law, Society and Justice
Concordia University
Bachelor’s Degree, Political Science and Government
Concordia University
Certificate in Social Media Marketing Essentials, Marketing
Concordia University
UX Certificate, UX design
SKILLS
ABOUT STEPHANIE HENRY KING
With over 10 years in the technology industry, I specialize in solving complex client challenges, anticipating needs, and driving improvements. As a seasoned CX specialist, I\'m passionate about problem-solving, building trust, and fostering strong relationships.
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