Stephanie Hayes
🚀 Mainframe Infrastructure | Programming | QL | JCL | Datasets 🦋 Web Design | HTML | CSS | Content Creator | Research 💙🤗💛
- Role
- Senior Csr at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephanie Hayes
IT Professional with over 20 years of experience in IT Security. My area of expertise has…
Experience
Senior Csr
Jan 2025 — Present · Charlotte, NC, US
Wealth & Investment Management (WIM)- Brokerage ICC Online Resolution Team - Handle complex client inquiries with a problem solving mindset by resolving issues and providing excellent service via phone/email.* Excellence First - research and resolve complex online access issues and answer clients questions.* Agent Desktop - Online Resolution Team - Cases.* Online Resolution Team Mailbox - respond to clients email questions or research and resolve complex issues.* Daily Reports - Link/Delink accounts.Hogan, Site Admin, SmartStation, CIV, Agent Desktop, Glassbox, ORT Guide Page.
Education
North Carolina Agricultural and Technical State University
Master's of Science
North Carolina Agricultural and Technical State University
Bachelor's Degree
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