Stephanie Hay Vanburen
Manager of Operations @Buckled In
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WORK HISTORY
Manager of Operations @Buckled In
I onboard, train, and manage a regional operations team (coordinators, routing specialists, admin assistant). I Assist the specialists in routing new student requests and changes in regions. In addition, I oversee day-to-day relationships with district and state agency partners to ensure team is providing excellent customer service and meeting goals including minimal possible time to start new requests, on-time arrivals, etc. As a operations team lead, I track, analyze, and use operational data to continuously improve customer service and driver experience. I continue to work to maximize driver satisfaction, utilization, and retention. I serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision making.
EDUCATION
The University of Kansas
Master's degree, Curriculum and Instruction
Auguste Escoffier School of Culinary Arts
Diploma of Professional Pastry Arts, Baking and Pastry Arts/Baker/Pastry Chef
University of Washington
Bachelor of Arts (B.A.), American Ethnic Studies, Education
ABOUT STEPHANIE HAY VANBUREN
A regional operations manager with over 10+ years experience in operations, project, and data management, teaching, adult learning facilitation, curriculum & instruction design, and instructional coaching and leadership.
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